Privacy Policy

This Privacy Policy describes how Legacy Hub CRM ("the App", "we", "us", or "our") collects, uses, and protects information when you use our mobile application and related web services at https://crm.legacyhub.co.in/.

1. Information We Collect

Depending on how you use Legacy Hub CRM, we may collect:

• Account information: username, name, role, and login credentials used to access the CRM.
• Business data you enter: leads, client contact details such as name, phone, email, follow-ups, project assignments, and related CRM notes.
• Device and push notification data: Firebase Cloud Messaging (FCM) tokens used to deliver notifications to your device.
• Usage and technical data: login activity, IP address, browser or device type, and basic request logs needed to operate and secure the service.

2. How We Use Information

We use the information to:

• Provide and maintain CRM features such as leads, projects, follow-ups, and analytics.
• Authenticate users and manage role-based access.
• Send push and in-app notifications related to CRM activity, such as new leads or follow-up reminders.
• Improve reliability, security, and support of the App.
• Comply with legal obligations where applicable.

3. Push Notifications

Legacy Hub CRM uses Firebase Cloud Messaging to send notifications. If you grant notification permission, we store an FCM token linked to your account so we can deliver relevant alerts. You can disable notifications in your device settings at any time.

4. How We Share Information

We do not sell your personal information. We may share information only with:

• Authorized users within your organization based on CRM roles such as admin or sales.
• Service providers required to run the App, for example hosting and Firebase for push notifications, under appropriate safeguards.
• Authorities when required by law.

5. Data Storage and Security

Data is stored on our servers and processed with reasonable administrative and technical safeguards. No method of transmission or storage is completely secure; we work to protect your information but cannot guarantee absolute security.

6. Data Retention

We retain account and CRM data for as long as needed to provide the service and meet business or legal requirements. When an account is deactivated or deleted according to our internal processes, associated access is removed.

7. Your Choices

• You may request correction of inaccurate account or CRM data through your administrator.
• You may turn off push notifications in your device or app settings.
• You may stop using the App and request account deactivation via your organization administrator.

8. Children's Privacy

Legacy Hub CRM is intended for business use by authorized adult users. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or Legacy Hub CRM, contact: